Role of leadership in knowledge management:
Role of Leadership
A few of the senior management’s role in successful quality improvement programs include acting as a facilitator and a resource provider. Acting as a facilitator involves making the process of quality improvement to be smooth. The main reason for this is that the manager and all the people involved in the implementation of the quality improvement will be discouraged from executing their strategy if it will appear to be difficult. What this means is that all the planned quality improvement activities will not amount to anything. It also means that the organization will miss getting all the benefits that come as a result of improving the quality of products and services.
All firms must adopt the above roles so as meet customer requirements as well as satisfaction. What normally happens is that any firm that fails to meet the needs of its customers ends up experiencing low sales. As a result of this, such firms end up earning low revenue and low profits. This increases their risk of closure. The main reason for this is that in such situations, many organizations fail to meet the costs that they incurred when producing goods and services.
Some of the risks of not using the above roles include the possibility of time wastage due to regular planning and also the likelihood of incurring high costs. Planning in any organizations consumes a lot of time. Conducting planning on a regular basis will mean that many planners will have to set aside many days of planning. If the number of days will be high, a lot of time will be wasted. High costs will be incurred as a result of the expenses associated with the planning activity. Senior and middle management can derive the metrics to use to monitor and communicate performance by setting goals and objectives and establishing performance indicators.
Bernard, S. K. (2016). Role of leadership in knowledge management: a study. Journal of knowledge management, 12(4), 3-15.
Daniel, F., & Mohamed, H. (2015). Visionary leadership and strategic management. Strategic management journal, 10(S1), 17-32.
Edward, R. D., & Hicks, M. A. (2015). The role of strategic leadership: Achieving and maintaining strategic competitiveness in the 21st century. Academy of Management Perspectives, 13(1), 43-57.
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